Frequently Asked Questions

During the business week all paper orders will be sent out within 24-48 hours.

Don’t panic! While we attempt to fix any terminal issues, we have made sure to have a back up system to process payment in place. We have various virtual terminals that can suit your business. If you are not already set up on a virtual terminal or If you don’t know your login, please call into our office, and we will be happy to assist you.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.All business that store, process or transmit payment cardholder data must be PCI Compliant. You are required to resubmit for compliance once a year.

You can find your statements on your online portal. If you need any assisstance please call our customer service team to help! 7703919191

This if for your loaner terminal that you signed up for along with the warranty on the terminal that was supplied to you with no additional cost.

Yes, this one time fee is for your application setup. That means your application was successful and we are at the beginning stages of becoming lifelong partners.

We will always meet or beat any competitors that think they can shop your rates lower than we already have you. Because we are confident we have you in the best processing position. We know people will come in telling you many different things, but please always give us a call first to advise you best!

We will come to you. Our dedicated team of installers will come to your business and assist you on getting up and running on any terminal or POS system you have!